We’re sorry your order hasn’t arrived yet. Here’s what to do:

First Steps

• Check your tracking email and visit royalmail.com to see the latest update
• Check if a delivery attempt was made and a calling card left
• Check with neighbours or a safe location if you have one set up

Still Missing?

If your tracking shows “delivered” but you haven’t received it, or if there’s been no update for 5+ business days, contact us:

• Email: sales@fit-docs.com
• Phone: +44 740 462 7496
• Include your order number and tracking number

We’ll raise an investigation with Royal Mail and either reship your order or issue a full refund — your choice.