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Help Centre

International Orders

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Yes — FitDocs ships to most countries worldwide. International delivery is available at checkout.

International Delivery Options

Region Timescale Cost
Europe 5–10 business days From £12.99
USA & Canada 7–14 business days From £14.99
Australia & NZ 10–18 business days From £16.99
Rest of World 10–20 business days From £18.99

Tracking

All international orders are sent with a tracked service. You’ll receive a tracking number by email once dispatched.

💡 International delivery timescales can be affected by local customs processes. This is outside our control, but we always dispatch promptly.
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For orders shipped outside the UK, you may be subject to import duties, taxes, or customs fees depending on your country’s regulations.

Who Pays?

Import duties and taxes are the responsibility of the customer. FitDocs does not collect these charges and cannot predict their amount — they vary by country and order value.

EU Orders Post-Brexit

Since January 2021, UK exports to EU countries are subject to import VAT and potentially customs duties at the EU border. Most EU countries have a low-value import threshold — check with your local customs authority for current rules.

Refused Deliveries

If you refuse delivery due to customs charges, the parcel will be returned to us. We can offer a refund of the item value only (not original shipping costs) once it arrives back in our warehouse.

💡 We mark all parcels accurately for customs — we cannot under-declare values on customs forms.
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Still need help?

Our UK-based team replies within 24 hours, Mon–Fri 9am–5pm GMT.
We're real people who genuinely want to help.

Email Us
sales@fit-docs.com
Call Us
+44 740 462 7496