Once you’ve placed your order, you’ll receive a confirmation email with your order number and full details.

Checking Your Order

Log in to your FitDocs account at fit-docs.com/my-account to view your order history, current order status, and tracking information.

Changing or Cancelling an Order

We begin processing orders very quickly. To make a change:

• Contact us immediately by phone: +44 740 462 7496
• Or email: sales@fit-docs.com with your order number and the change required

If your order hasn’t been dispatched, we can usually amend sizes, colours, or quantities. Once dispatched, the standard returns process applies.

A FitDocs account lets you track orders, save addresses, and manage returns more quickly.

Creating an Account

• Visit fit-docs.com/my-account
• Click “Register” and enter your name, email address, and a password
• Check your email for a verification link

Managing Your Account

From your account dashboard you can:

• View past orders and download invoices
• Update your delivery addresses
• Change your password or email address
• Manage email preferences

Forgot Your Password?

Click “Lost your password?” on the login page and enter your email. You’ll receive a reset link within a few minutes.

Order confirmation emails are sent automatically within a few minutes of placing your order. If you haven’t received one:

Check These First

• Check your spam or junk folder — our emails occasionally land there
• Make sure you entered the correct email address at checkout
• Search for emails from sales@fit-docs.com

Still Nothing?

Contact us at sales@fit-docs.com or call +44 740 462 7496 with your name and the approximate time you placed your order. We’ll locate your order and resend the confirmation to your correct email address.