We want every FitDocs order to be exactly right for you. If something isn’t perfect, we’ve made returning or exchanging as simple as possible.

Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

To be eligible, items must be:

• Unworn and unwashed
• In original condition with all tags still attached
• Free from odours, stains, makeup, or signs of wear
• Returned in their original packaging where possible

Items not eligible for return:

• Embroidered or personalised items (unless faulty — see below)
• Items marked as Final Sale or Non-Returnable
• Items returned beyond the 30-day window
• Items without original tags or showing evidence of wear

Got a faulty item? If your scrubs arrive with a manufacturing defect, you are covered regardless of whether it’s been worn. Contact us within 7 days of delivery with photos and your order number — we’ll sort it immediately.

Starting a return takes under 2 minutes. Here’s exactly what to do:

Step 1 — Contact Us

Email sales@fit-docs.com with:

• Your order number (found in your confirmation email, e.g. #FD-12345)
• Your name and delivery address
• Which items you’re returning and why
• Whether you’d like a refund or an exchange

Step 2 — Receive Your Return Label

We’ll reply within 24 hours (Mon–Fri, 9am–5pm GMT) with:

• Your free prepaid Royal Mail return label (UK customers)
• Instructions for printing and attaching it
• Your return reference number

Step 3 — Package Your Items

• Place items carefully in a secure poly bag or box
• Ensure all original tags are still attached
• Include a note with your name and order number inside
• Stick the prepaid label clearly on the outside

Step 4 — Drop Off

Take your parcel to any Royal Mail Post Office or Parcel Postbox. 👉 Keep your proof of postage receipt until your refund or exchange is confirmed.

Step 5 — We Handle the Rest

Once your return arrives at our warehouse:

• We inspect and process it within 1–2 business days
• You receive an email confirmation
• Your refund is issued within 5–7 business days

Yes — return shipping is completely free for all UK customers. When you contact us to start a return, we’ll email you a prepaid Royal Mail label to print and attach to your parcel.

UK Customers

Free prepaid Royal Mail returns label provided for every return or exchange. No cost to you at any point.

International Customers

For orders shipped outside the UK, return postage costs are the customer’s responsibility. We recommend using a tracked service and keeping your proof of postage. Once we receive and inspect your return, we’ll process your refund in full (excluding original shipping costs).

Embroidered or personalised items are non-returnable under standard circumstances — because they’ve been customised specifically for you, they cannot be restocked or resold.

Exceptions

We will always accept a return or issue a replacement for personalised items if:

• The embroidery contains a spelling error that is our fault
• The item arrived with a manufacturing defect or damage
• The wrong item or size was sent

What To Do If Something Is Wrong

Contact us within 7 days of receiving your order at sales@fit-docs.com. Please include clear photos of the issue and your order number. We’ll review and resolve it quickly.

We’re really sorry to hear this — it’s not the FitDocs standard. We’ll make it right immediately.

What to Do

Contact us within 7 days of receiving your order at sales@fit-docs.com or call +44 740 462 7496. Please include:

• Your order number
• A clear description of the fault or damage
• Photos showing the issue clearly

What Happens Next

Once we’ve reviewed your report:

• We’ll send a free return label immediately
• You can choose a replacement or a full refund
• We process faulty item cases within 1 business day of receiving your return

Faulty After Washing?

Manufacturing defects that appear after the first wash are also covered. Contact us with photos as soon as you notice the issue — even if it’s outside the standard 30-day window.