We want every FitDocs order to be exactly right for you. If something isn’t perfect, we’ve made returning or exchanging as simple as possible.
Return Window
You have 30 days from the date your order is delivered to request a return or exchange.
To be eligible, items must be:
- Unworn and unwashed
- In original condition with all tags still attached
- Free from odours, stains, makeup, or signs of wear
- Returned in their original packaging where possible
Items not eligible for return:
- Embroidered or personalised items (unless faulty — see below)
- Items marked as Final Sale or Non-Returnable
- Items returned beyond the 30-day window
- Items without original tags or showing evidence of wear
Got a faulty item? If your scrubs arrive with a manufacturing defect, you are covered regardless of whether it’s been worn. Contact us within 7 days of delivery with photos and your order number — we’ll sort it immediately.
💡 Tip: We recommend trying your scrubs on at home before your first wash to make sure the fit is right. Keep the tags on until you’re certain — it makes the return process much faster.
