Starting a return takes under 2 minutes. Here’s exactly what to do:

Step 1 — Contact Us

Email sales@fit-docs.com with:

• Your order number (found in your confirmation email, e.g. #FD-12345)
• Your name and delivery address
• Which items you’re returning and why
• Whether you’d like a refund or an exchange

Step 2 — Receive Your Return Label

We’ll reply within 24 hours (Mon–Fri, 9am–5pm GMT) with:

• Your free prepaid Royal Mail return label (UK customers)
• Instructions for printing and attaching it
• Your return reference number

Step 3 — Package Your Items

• Place items carefully in a secure poly bag or box
• Ensure all original tags are still attached
• Include a note with your name and order number inside
• Stick the prepaid label clearly on the outside

Step 4 — Drop Off

Take your parcel to any Royal Mail Post Office or Parcel Postbox. 👉 Keep your proof of postage receipt until your refund or exchange is confirmed.

Step 5 — We Handle the Rest

Once your return arrives at our warehouse:

• We inspect and process it within 1–2 business days
• You receive an email confirmation
• Your refund is issued within 5–7 business days