Checking your order status is easy — here are all the ways to do it:

Option 1 — Your Account Dashboard

Log into your FitDocs account at fit-docs.com. Under ‘My Orders’ you’ll see:

• Order status (Processing / Dispatched / Delivered)
• Tracking information once dispatched
• Full order history and invoices

Option 2 — Your Confirmation Emails

• Your order confirmation email (sent at purchase) contains your order number
• Your dispatch email (sent when shipped) contains your Royal Mail tracking link

Order status meanings:

• Processing — We’ve received your order and it’s being prepared. Allow 1–2 business days.
• In Production — Your embroidery order is being personalised. Allow 7–10 business days.
• Dispatched — Your order is on its way. Track using the link in your dispatch email.
• Delivered — Your order has been delivered. Enjoy your new FitDocs!

If your status hasn’t updated in more than 3 business days, contact us at sales@fit-docs.com.

We process orders quickly to get your scrubs to you as fast as possible — so please contact us immediately if you need to make changes.

To cancel or modify your order, email sales@fit-docs.com or call +44 740 462 7496 straight away.

We can typically help if:

• Your order has not yet been dispatched
• Embroidery has not yet entered production

Changes we can make (before dispatch):

• Cancel the entire order
• Remove or swap an item
• Change size or colour
• Update your delivery address
• Correct embroidery details

If your order has already shipped, we’re unable to stop it in transit. In this case, simply follow our standard returns process once it arrives — we’ll make it straightforward.

Please note: Personalised and embroidered items may not be cancellable once production has begun, but we’ll always do our best to accommodate your request.

If you haven’t received your confirmation email within 30 minutes of ordering, here’s what to check:

Step 1 — Check your spam/junk folder

Confirmation emails occasionally land in spam. Search for “FitDocs” or “fit-docs.com” in all folders.

Step 2 — Check the email address you used

• Did you pay via PayPal? The email goes to your PayPal email address
• Did you check out as a guest? Check the email you entered at checkout
• Did you create an account? Check your account email

Step 3 — Verify the payment was taken

Check your bank statement for a FitDocs payment. If no payment shows, your order may not have gone through.

Still can’t find it?

Email us at sales@fit-docs.com with your full name and the approximate time of your order. We’ll locate your order and resend your confirmation within 24 hours.