If your discount code isn’t applying at checkout, one of these is usually the reason:

Check these first:

• Expired code — Some promotional codes have an end date. Check any email or promotion for the expiry date.
• Minimum order value — Most codes require a minimum basket value of £60 (excluding delivery). Gift cards don’t count toward this total.
• One code at a time — FitDocs discount codes cannot be combined with other promotions, including first-order discounts, refer-a-friend codes, or NHS/key worker discounts.
• Eligible items only — Some codes apply only to specific collections or categories. Final Sale items are typically excluded.
• Case sensitivity — Make sure you’re entering the code exactly as it appears — some codes are case-sensitive.
• Already used — Each code is typically single-use per customer.

Still not working?

Email the code to us at sales@fit-docs.com along with your basket contents and we’ll verify it and apply any valid discount manually.

We’re enormously proud to support the NHS and UK key workers. FitDocs was designed by and for healthcare professionals — and we believe that should be reflected in our pricing.

NHS & Key Worker Discount

We offer an exclusive 10% discount for NHS staff and verified key workers.

How to claim:

1. Email sales@fit-docs.com from your NHS or workplace email address
2. Include your staff ID or NHS badge number (photo is fine)
3. We’ll send you a personal discount code within 24 hours

Your code is yours to keep and can be used on every FitDocs order.

Who qualifies:

• NHS staff (all roles — clinical and non-clinical)
• Paramedics and ambulance service staff
• Care home workers and community carers
• Dental and veterinary professionals
• Prison health service staff
• Mental health professionals

Not on this list but work in healthcare? Email us — we consider each application individually and are generous with this.

FitDocs gift cards are the perfect gift for the healthcare professional in your life.

Buying a gift card:

• Available in denominations of £25, £50, £100, and £150
• Delivered by email immediately after purchase
• Fully customisable with a personal message
• No expiry date — use them whenever you’re ready

Using a gift card at checkout:

1. Add items to your basket as normal
2. At checkout, enter your gift card code in the ‘Gift Card / Discount Code’ field
3. The value is deducted from your total automatically
4. If your order total exceeds the gift card value, pay the remainder by card

Multiple gift cards:

You can use multiple gift cards on a single order.

Refunds to gift cards:

If you return an item purchased with a gift card, the refund goes back to the same gift card. If you’ve lost the code, email us at sales@fit-docs.com and we’ll resend it.

Gift cards cannot be:

• Exchanged for cash
• Used to purchase other gift cards
• Applied retroactively to completed orders