Yes — but please contact us as quickly as possible, as orders are often processed within hours of being placed.

Email sales@fit-docs.com immediately with:

• Your order number
• Your original delivery address
• The new delivery address you’d like

We can change your address if:

• Your order hasn’t yet been dispatched
• The order doesn’t include embroidery that’s already in production

If your order has already shipped, we’ll do our best to intercept it with Royal Mail, but this isn’t always possible. In those cases, the parcel may be returned to us and we’ll resend to the correct address — there may be a small redelivery fee.

To avoid delays, please double-check your address carefully at checkout. If you’ve spotted an error immediately after ordering, call us directly on +44 740 462 7496 for the fastest response.

We understand how frustrating this is — let’s sort it out together.

First, try these steps:

• Check with neighbours and building reception areas
• Look around your property (behind bins, in a porch, a sheltered area)
• Check for a Royal Mail ‘Something for You’ card — your parcel may be at a local depot
• Allow 48 hours — carriers sometimes scan items as ‘delivered’ a day early

Still no parcel after 48 hours?

Contact us at sales@fit-docs.com with:

• Your order number
• Your full delivery address
• Confirmation that you’ve checked the locations above

We’ll raise an investigation with Royal Mail on your behalf. If your parcel is confirmed lost, we’ll either resend your order or issue a full refund — whichever you prefer.

📞 For urgent matters, call us on +44 740 462 7496 (Mon–Fri, 9am–5pm GMT).

We ship across the UK and internationally. Here’s what to expect:

UK Delivery

Option | Timescale | Cost

Standard Delivery | 3–5 business days | £3.99

Express Delivery | Next business day (order by 1pm) | £7.99

Free Standard Delivery | 3–5 business days | FREE on orders over £60

Please note:

• Business days are Monday–Friday, excluding UK public holidays
• Orders placed before 1pm are typically processed the same day
• During peak periods (Christmas, Black Friday), please allow an extra 1–2 days
• Embroidered orders require an additional 7–10 business days for personalisation before dispatch

International Delivery

We ship worldwide. Delivery times and costs vary by destination and will be shown at checkout. Standard international delivery typically takes 7–14 business days.

Tracking your FitDocs order is simple:

You’ll receive two emails from us:

1. Order Confirmation — sent immediately after purchase with your order number
2. Dispatch Confirmation — sent when your order leaves our warehouse, containing your Royal Mail tracking number and a direct tracking link

To track your order:

• Click the tracking link in your dispatch email
• Or visit royalmail.com and enter your tracking number
• Or log into your FitDocs account and check Order History

Don’t see your dispatch email?

• Check your spam/junk folder first
• If you paid via PayPal, the email goes to your PayPal email address
• Still nothing? Email us at sales@fit-docs.com with your order number — we’ll resend it

Order not shipped yet?

Please allow up to 2 business days for processing. Embroidered orders take 7–10 additional business days. You’ll be notified as soon as it ships.