FitDocs is a UK-based premium scrubs brand designed from the ground up by healthcare professionals, for healthcare professionals.

Our story:

FitDocs was born from a simple frustration shared by doctors and nurses worldwide — scrubs that look institutional, feel uncomfortable after hour three, and fall apart after a dozen washes. A global team of clinicians came together to design a scrubs range that actually meets the demands of modern healthcare.

What sets FitDocs apart:

🌍 Designed by Clinicians — Our product range was developed by doctors from multiple countries who understand the real-world demands of different clinical environments.

🇬🇧 UK-Based, Global Vision — We’re proudly based in London, serving healthcare professionals across the UK and worldwide. We understand NHS requirements, UK sizing, and UK clinical standards.

✂️ Quality Without Compromise — Every FitDocs fabric is chosen after rigorous testing: infection control wash performance, movement range, durability, and aesthetic.

💼 For Every Role — From surgical theatres to general practice, dental clinics to veterinary surgeries — we design for the full spectrum of healthcare.

Our contact details:

📍 London, United Kingdom

📧 sales@fit-docs.com

📞 +44 740 462 7496 (Mon–Fri, 9am–5pm GMT)

We have the highest standards for our products and service — and we genuinely want to know if we’ve missed the mark.

How to raise a complaint:

Email (recommended): sales@fit-docs.com

Please include:

• Your order number
• A clear description of the issue
• Photos where applicable

Phone: +44 740 462 7496 (Mon–Fri, 9am–5pm GMT)

What to expect:

• We acknowledge all complaints within 24 hours (Mon–Fri)
• We aim to resolve all complaints within 5 business days
• For complex issues, we’ll keep you updated throughout

Our commitment:

If FitDocs has failed in any way — whether in product quality, delivery, embroidery accuracy, or customer service — we will make it right. Full stop. We’d rather resolve the issue and keep your trust than lose a customer over something that could have been fixed.

We appreciate all feedback, including complaints. It helps us improve for every healthcare professional who wears our scrubs.

Resetting your password is quick and secure.

To reset your password:

1. Go to fit-docs.com and click ‘My Account’ in the top navigation
2. Click **’Lost your password?’** below the login form
3. Enter the email address associated with your FitDocs account
4. Click ‘Reset Password’
5. Check your email for a secure reset link (check spam/junk if it doesn’t arrive within 5 minutes)
6. Click the link and enter your new password
7. Log in with your new password

Password tips:

• Use at least 8 characters
• Include a mix of letters, numbers, and symbols for a strong password
• Don’t use the same password as your email account

Still locked out? Email us at sales@fit-docs.com and we’ll verify your identity and send a manual reset link.