We want every FitDocs order to be exactly right for you. If something isn’t perfect, we’ve made returning or exchanging as simple as possible.

Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

To be eligible, items must be:

• Unworn and unwashed
• In original condition with all tags still attached
• Free from odours, stains, makeup, or signs of wear
• Returned in their original packaging where possible

Items not eligible for return:

• Embroidered or personalised items (unless faulty — see below)
• Items marked as Final Sale or Non-Returnable
• Items returned beyond the 30-day window
• Items without original tags or showing evidence of wear

Got a faulty item? If your scrubs arrive with a manufacturing defect, you are covered regardless of whether it’s been worn. Contact us within 7 days of delivery with photos and your order number — we’ll sort it immediately.

💡 Tip: We recommend trying your scrubs on at home before your first wash to make sure the fit is right. Keep the tags on until you're certain — it makes the return process much faster.

Starting a return takes under 2 minutes. Here’s exactly what to do:

Step 1 — Contact Us

Email sales@fit-docs.com with:

• Your order number (found in your confirmation email, e.g. #FD-12345)
• Your name and delivery address
• Which items you’re returning and why
• Whether you’d like a refund or an exchange

Step 2 — Receive Your Return Label

We’ll reply within 24 hours (Mon–Fri, 9am–5pm GMT) with:

• Your free prepaid Royal Mail return label (UK customers)
• Instructions for printing and attaching it
• Your return reference number

Step 3 — Package Your Items

• Place items carefully in a secure poly bag or box
• Ensure all original tags are still attached
• Include a note with your name and order number inside
• Stick the prepaid label clearly on the outside

Step 4 — Drop Off

Take your parcel to any Royal Mail Post Office or Parcel Postbox.

👉 Keep your proof of postage receipt until your refund or exchange is confirmed.

Step 5 — We Handle the Rest

Once your return arrives at our warehouse:

• We inspect and process it within 1–2 business days
• You receive an email confirmation
• Your refund is issued within 5–7 business days

📞 Need help? Call us on +44 740 462 7496 — we're here Mon–Fri, 9am–5pm GMT.

UK Customers — Yes, returns are free.

We provide a prepaid Royal Mail return label so you pay absolutely nothing to send items back. This is included with every return request, no questions asked.

International Customers

A return shipping fee may apply depending on your country. This will be clearly confirmed when you contact us to request your return. Please note:

• Original shipping fees are non-refundable on standard returns
• If we sent you a faulty or incorrect item, we’ll refund your original shipping too
• International return processing can take slightly longer — allow up to 21 business days

Important for all customers:

Please don’t send returns without first contacting us. Returns sent without a reference number may cause delays in processing your refund.

Because embroidered and personalised items are made specifically for you, we’re unable to accept returns on these items in standard circumstances.

However — if we made an error, we’ll fix it, no questions asked.

If there is an issue with your embroidery — wrong spelling, wrong colour, wrong placement, or the embroidery wasn’t what you ordered — please contact us within 7 days of delivery at sales@fit-docs.com with:

• Your order number
• Clear photos showing the embroidery error
• A description of what was requested vs what was received

We’ll arrange a replacement or full refund at no cost to you.

Thinking of ordering embroidery? Before placing your order, double-check all spelling and placement details on your order confirmation. If anything looks off, email us immediately at sales@fit-docs.com — it’s much easier to correct before production begins.

We’re truly sorry if your order didn’t arrive in perfect condition. This isn’t the FitDocs standard, and we’ll make it right.

Please contact us within 7 days of delivery at sales@fit-docs.com and include:

• Your order number
• 2–3 clear photos of the defect or damage
• A brief description of the issue

What happens next:

Depending on the nature of the fault, we’ll offer you one of the following — your choice:

• A free replacement sent to you within 2–3 business days
• A full refund to your original payment method
• A store credit worth 110% of the item value (our way of saying sorry)

In most cases, you will NOT need to return the faulty item. We’ll arrange resolution directly.

Received the wrong item? Same process — email us with your order number and a photo of what arrived. We’ll dispatch the correct item and arrange collection of the wrong one, all at no cost to you.